We offer fully managed web hosting and email services with our additional support & website maintenance plan. We can do the job of an in-house IT department and take care of everything related to your website and hosting services including setting up email accounts and forwarders, domain name management, configuring spam filtering, and even helping to set up your staff accounts on-site. We are on call to address issues including site uptime & availability, networking & firewalls, server resource usage, blacklist & reputation management, and any other problems you run into. With our support & website maintenance package you can call on us to help with any aspect of your web hosting and email setup.
We cover one WordPress website as part of our support & website maintenance package. Our standard WordPress maintenance covers core updates, plugin updates and theme updates, with speed optimisation, SEO configuration check, and security.
Managing data and website security are key areas of our service. We install and configure our recommended WordPress security plugins, set up an SSL certificate, and ensure that your business and customer data are kept secure at all times. We stop hackers and malware from infecting and damaging your website and your domain reputation. We’ll protect and monitor your WordPress website to keep it clean and free from any security related problems.
We also cover SEO related issues related to redirects, domain name changes, and other site structure that can have significant impacts in the search engine results. Need to set up Google Analytics and verify your domain with Search Console? No problem, we’ll take care of that.
We can also provide support for and maintain websites built with other CMS platforms (such as Joomla, OpenCart, or Magento), custom websites, or other web applications. For those that run their websites on their own dedicated or VPS servers we can also arrange server management through our local partners while we take care of your website maintenance.
Depending on the specific needs of your website, your service can cover the following areas;
This support and website maintenance package is ideal if you need someone to keep an eye on your website to ensure it stays free from hackers and to ensure all is set up correctly in the eyes of Google for SEO. Your site is monitored and you get a developer to contact when something goes wrong or whenever you want to make a small update.
Work performed under this plan is assigned for ongoing website maintenance and support via email, support ticket, and Skype/WhatsApp/Telegram when needed. You can request small modifications and updates as part of this ongoing service. For specific requests (such as updates rather than bug fixes and technical maintenance) up to one hour of developer time is included each month with additional available if required. We aim to resolve each request within 48-72 hours but can often respond and resolve your issue right away.
In the background we’ll keep all the software updated, keep track of any software licenses, and offer solutions for any problems that arise when updating. This makes sure everything stays online and secure so you can stick to running your business. Package covers one existing website and requires you have a web hosting package with us.